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Professional Education Hub Domestic

AHA Warranty Information Page

Here, you will find detailed information regarding the warranty terms for both AHA digital and physical products. We are committed to providing quality products to our customers and the following warranty details are designed to support this commitment. If you have any questions or need further assistance, please do not hesitate to contact the AHA’s Customer Service Department listed on the Contact section of our website.  

  • 1. WARRANTY INFORMATION:  
  • a. DIGITAL PRODUCTS WARRANTY

Digital Products include eLearning courses, media, and eBooks.

NO WARRANTIES FOR DIGITAL PRODUCTS; DISCLAIMER:  THE COURSES AND THE PRODUCTS ARE MADE AVAILABLE FOR YOUR USE ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF TITLE OR NON-INFRINGEMENT, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ANY WARRANTIES ARISING BY COURSE OF DEALING OR CUSTOM OF TRADE OR OTHERWISE. WE MAKE NO REPRESENTATION OR WARRANTY THAT THE COURSES OR PRODUCTS, ARE ACCURATE, COMPLETE, APPROPRIATE, RELIABLE OR TIMELY FOR USE OR RELIANCE BY YOU OR ANY OTHER PARTY. WE ALSO MAKE NO REPRESENTATIONS OR WARRANTIES THAT THE PRODUCTS WILL MEET YOUR REQUIREMENTS AND/OR YOUR ACCESS TO AND USE OF THE PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE, FREE OF VIRUSES, MALICIOUS CODE OR OTHER HARMFUL COMPONENTS OR OTHERWISE SECURE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.  

 

  • b. LIMITED WARRANTY FOR PHYSICAL PRODUCTS

Physical Products include items such as, but not limited to, books, DVDs, and portable drives such as USB thumb drives.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY BASED ON JURISDICTION. WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCTS PURCHASED FROM THE SITE WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.  

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY.  

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. 

OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO, REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. NO ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.  

 

Who May Use This Warranty? 

  • a. This limited warranty extends only to the original purchaser of Products from the site. It does not extend to any subsequent or other owner or transferee of the Product. 
  • b. What Does This Warranty Cover?
    • i. This limited warranty covers during the Warranty Period (as defined below) defects in materials and workmanship in Products purchased from the site. 
  • c. What Does This Warranty Not Cover?
    • i. This limited warranty does not cover any damages due to
      • 1. Transportation
      • 2. Storage
      • 3. Improper Use
      • 4. Failure to follow the Product instructions
      • 5. Modifications
      • 6. Combination or use with any Products, materials, processes, systems, or other matter not provided or authorized in writing by the AHA
      • 7. Normal wear and tear
      • 8. External causes such as accidents, abuse, or other actions or events beyond our reasonable control 
  • d. What Is the Period of Coverage?
    • i. This limited warranty starts on the shipment received date and lasts for thirty (30) days, or the “Warranty Period.” The Warranty Period is not extended for replaced warranted Product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive. 
  • e. What Are Your Remedies Under This Warranty? 
    • i. With respect to any defective Products during the Warranty Period, we will, in our sole discretion, either (a) replace such Products free of charge or (b) refund the purchase price of such Products. We will also pay for shipping and handling fees to return the replacement Product to you if we elect to replace the defective Products. 
  • f. How Do You Obtain Warranty Service For Physical Products? 
    • i. To obtain warranty service, contact the Customer Service Department, as listed on the Contact section of the website, during the Warranty Period to obtain a Return Merchandise Authorization (RMA) number. No warranty service will be provided without an RMA number.