FAQs and Resources

Logging in/Setting up your Individual Account

Q: How do I log in?

A: If you have an individual account (login) on any AHA website, log in using your AHA username (email) and password. For example, if you’re an AHA Instructor, log in using your AHA Atlas account.

If you do not have an AHA account, on the homepage, click Signin/Signup, then select “Create an account.” You’ll be able to use this account login when using other AHA websites.

Q: I’m having trouble logging in. Who can I contact for help?

A: If you have followed the steps above and are still having problems, contact:

AHA Login Assistance

By Phone:  1-888-242-8883; available Monday – Friday, 8:00 a.m. – 5:00 p.m., Central Time

By Email: education.help@email.education.heart.org

"Organizations"

Q: What is an "Organization"?

A: An Organization can be a Training Center, Training Site, or any other purchasing group.

Q: Why would I need to create an Organization?

A: You can shop for yourself on this site anytime; however, to do the following things, you will need to create a new Organization:

• • Add other users who can order
• • Apply for invoicing
• • Indicate tax-exempt status
• • Order a quantity of 2 or more of a product

Q: How do I set up a new Organization to shop on behalf of?

A: To set up an Organization to shop on behalf of, click on your profile and select My Organizations. From there, click “Create new organization account,” and complete the requested information.

When you set up your Organization account, please make sure to add all Users who will be ordering on behalf of the Organization (and/or using an Organization’s approved invoicing account, if applicable). See "Users" section below for more information.

"Users"

Q: What is a User for an Organization?

A: A User is someone who is designated to order on behalf of an Organization.

Q: How do I add Users to an Organization?

A: To add Users who can shop for your Organization, go to your profile and select My Organizations. Click the Users icon or "View / Edit" link within the Organization block. Click “Add a New User” and enter the User’s information.

Please note the following regarding adding Users:

•When adding a User, the email address you enter will be the one the new User uses to log in to see your Organization.

•If the User you are adding to your Organization already has an account, you will want to make sure to use the email address for the User’s current account to ensure they can access your Organization and, if applicable, your Organization’s invoice account.

Q: How do I delete a User who should no longer have access to my Organization?

A: To delete users from your Organization, go to your profile and select My Organizations. Click the Users icon or "View / Edit" link on the Organization block. On the User Management screen, you will see a trashcan icon and “Remove” next to the names of your Organization’s Users. Click Remove next to the User you want to delete. You will be asked to confirm removal.

Placing Your Order

Q: How do I place an order?

A: If you need assistance ordering by phone, you can call 877-340-9899; available Monday – Friday, 8:00 a.m. – 6:00 p.m., Central Time.

Q: Can I place a bulk order?

A: Purchasing a quantity of 2 or more Subscriptions or Premium Courses requires purchasing on behalf of an Organization with the use of a Purchase Code. A Purchase Code is a unique code used during checkout that enables your inventory to be deposited directly into your Professional Education Hub License Management account. If you do not have a Purchase Code, please first create a user account, then proceed with creating an Organization as outlined above. As you are creating your Organization, you will be prompted to contact customer support to request your unique Purchase Code. This is a one-time setup process; you will be able to save your Purchase Code to your Organization for future use.

View License Management Set-up Guide (PDF)

Q: What are my payment options for orders placed?

A: You can place an order using a credit card at any time. Please note, when placing credit card orders, the billing address you enter in checkout must match the billing address for your credit card. Accepted credit cards include Visa, MasterCard, American Express, Discover, JCB, and UnionPay.

Payment by invoice/purchase order is also available for approved customers.

Q: Is there a credit card limit for purchasing products?

A: Yes, the maximum purchase by credit card is $10,000. Customers who need to purchase more than $10,000 of product in an order should apply for an invoice account with the AHA.

Q: How can I print a receipt for my order?

A: You can print a receipt for your order from your account. Simply login to your account, click on your profile and select Order History from the dropdown menu. Next, click on the "View Receipt" link on the order that you would like to print. On the order details screen click the printer icon or "Print Receipt" link and a printable version of your receipt will open in a new tab.

Invoicing & Purchase Orders

Q: How do I apply for invoicing?

A: If you would like to request that your Organization be able to pay via invoice, you can apply for a line of credit. To apply for invoicing, simply visit your Organizations page in your account, click the “Apply for invoicing” link in the Organization for which you are applying, and complete the credit application. Additional information can be found at here.

NOTE: Purchase Orders (POs) Before sending any POs to Customer Support, you must first have an Organization set up, and have applied and been approved for an invoicing account with the AHA. Any individual who will be submitting POs must be an active user with the Organization. A User that has been added to an Organization must log into the site before they are ‘active.’ Sending POs prior to taking these steps may delay processing of your PO.

Q: How long after I apply for an invoice account with the AHA will I receive notice I’ve been approved or denied?

A: It may take up to 2 weeks to receive approval (or denial) of your invoice account.

Receiving/Paying Invoices

Q: When will I receive my invoice?

A: Invoice customers (who have placed an order using their invoice account) should expect to receive their invoice weekly on Mondays for the previous week’s orders.

Q: Where will my invoice be sent?

A: Your invoice will be sent to the contact email that was used to apply for your Organization’s invoice account originally, unless you’ve edited this information on the site.

Q: How do I pay my invoice?

A: There are two ways invoice customers may pay their invoice: by check or ACH (electronic payment). Please note that invoices may not be paid by credit card or electronic credit card.

Invoice customers can find specific information on where to send payment by check or ACH on page two of their Professional Education Hub invoice.

Receiving/Accessing Digital Products

Q: How do I access digital products purchased from this site?

A: From your Order History page, you can easily access your purchased digital products.

• • If you purchased a Subscription or Premium Course for yourself, go to My Professional Education Hub.
• • If you purchased Subscriptions or Premium Courses for your Organization, go to License Management to manage inventory.
• • If you purchased eCards, view your eCard inventory.